A missed-call text is the first thing a caller hears from your shop when you can't pick up. For an electrician, it has two jobs: keep the caller from moving on to the next name, and give you enough detail to sort the callbacks. Here are three samples built around those jobs.
Workday sample
"Hi, this is [Your Business]. We're in the middle of a job and couldn't answer. Is this a repair or are you looking for a quote? Reply with a few words about it and we'll call you back today."
Asking "repair or quote" is the simplest sort you can do. A repair reply usually means someone wants help soon. A quote reply means you're likely competing with other electricians, so a prompt callback matters more.
After-hours sample
"Thanks for calling [Your Business]. We're closed and will call you back in the morning. Reply and tell us what's going on, and your town, and we'll have it in front of us when we open."
This one is short on purpose. It sets the callback time and asks for the two details that help you sort the morning list.
Sample for quote requests
"Hi, [Your Business] here. Sorry we missed you. If this is about a project, like a panel, a generator or an EV charger, reply with what you're planning and your town, and we'll get back to you to set up a time to look at it."
Naming a few common projects helps callers describe theirs. Asking for the town tells you whether it's in your area before you call.
Keep these out of your texts
- Diagnosis. "Sounds like a bad breaker" is a guess a text shouldn't make.
- Prices or ballpark quotes. Panel and service work varies too much to price in a text.
- Promised response times. Say "today" or "in the morning" only if you'll keep it.
- Claims about credentials. Your callback is the right place to talk about permits and inspections for a specific job.
Permission to text
These texts go to people who just called your business. Your business is still responsible for having permission to text the people it contacts, and using those numbers for marketing later is a separate matter to sort out first.
Changing the wording later
With Missed-Call Text-Back, you write your own daytime and after-hours texts during setup, and you can edit them whenever you like. Start simple and adjust once you see what callers reply with.
Related reading
Missed-Call Text-Back is a text-back tool: it replies to the calls you can't pick up, and it doesn't answer calls for you. It's $89/mo list, or $49/mo at the founding rate while founding spots last, billed monthly with no contract. If it sounds like a fit, see how Missed-Call Text-Back works.