Website builds
A build is a one-time project. The deposit is due on receipt of the invoice once you accept the proposal, and it's what starts the work. The balance is due 15 days after launch (Net 15), unless your proposal says otherwise.
If a build is cancelled before launch, how the deposit and the work already done are handled is written into your proposal, so you know before you pay anything.
Once the build is paid in full, the code, design and content are yours.
Monthly services
- Services start on the 1st of the month after you sign up or add them. The first month of the plan is free, and you're never billed for part of a month.
- After that, billed on the 1st of each month, in advance, and renewed automatically until you cancel.
- Cancel the Growth Plan or any add-on at any time. It takes effect at the end of the month you've paid for, and you aren't billed again. A month that has already started isn't refunded or prorated.
- Anything cancelled before its first bill ends right away and costs nothing.
- Monthly allowances reset on the 1st. Unused items don't carry over. Each piece includes 2 rounds of changes; a full rewrite after that uses one item from your allowance.
- The Growth Plan is month to month with no minimum term. Add-ons are month to month. Paying 12 months up front is optional and is 12% off; ask and it's set out in writing before you pay.
Leaving if your proposal has a term
You can leave at any time. On the Growth Plan as sold now there is no minimum term and nothing to repay: it ends at the end of the month you've paid for. If your written proposal has its own term or build credit, it shows your exact figures and controls.
If you chose a financing option with a minimum term, that minimum still applies. It's stated in your proposal or order before you pay.
Late payment
Late balances may carry a late fee at the rate stated in your proposal.
Billing mistakes
If you're charged the wrong amount or charged twice, tell me and it gets corrected and the difference refunded.
Refunds go back to the payment method you used, through Stripe. Your bank or card issuer controls how long it takes to show up.
When you leave
- A full export of your data.
- Your accounts handed back, with DWA's access removed.
- A written handover checklist, so whoever's next can pick it up.
How to cancel
Cancel any time in your Hub: Plan & billing, then Cancel. You can cancel the whole plan or any single add-on. It takes effect at the end of the month you've already paid for, you get a confirmation email, and you can undo it from the same screen until that date.
You can also tell me in writing: email matt@detroitwebagent.com or text (313) 992-1219, and you'll get a reply confirming it. The full rules are in the Terms of Service.
Contact
Matt Michels, Detroit Web Agent, Grosse Pointe Park, MI. Email matt@detroitwebagent.com or call or text (313) 992-1219.