Help and support

How to reach me

Email matt@detroitwebagent.com, or call or text (313) 992-1219. You reach me, Matt, directly.

When you'll hear back

Business hours are Monday to Friday, 8 a.m. to 6 p.m. Eastern. You'll get a reply within one business day. Your site, forms and lead routing keep running around the clock.

What counts as urgent

Your site is down, a form or the missed-call text-back stopped working, a payment problem, or anything going out under your name that shouldn't be.

For urgent issues, call or text rather than email, and start the text with "URGENT".

After hours

Leave a voicemail, text or email any time. Messages sent after hours are answered the next business day. Urgent texts are read first.

A post went out that shouldn't have

Text me at (313) 992-1219. We take it down, then tell you what happened.

Can't log in to the Client Hub

The Hub signs you in with a link sent to your email. If it doesn't arrive in a few minutes, check your spam or promotions folder, then request a new link. Links expire, so always use the newest one.

If your onboarding link has expired, reply to the email it came in and I'll send a new one.

Pausing or cancelling

Use the cancel link in your billing emails, or email or text me. Either way, you'll get an email confirming it.

A cancellation takes effect at the end of the period you've already paid for, and you can undo it any time before then. If your written proposal sets a minimum term, the Refund & Cancellation Policy explains how that works.

If you'd rather take a break than cancel, you can pause for 1 to 3 months. Ask by email or text.

Getting your data

Ask for an export any time by email or text. You'll get it within 5 business days. If you leave, you also get your accounts handed back and a written handover checklist.

Refunds

See the Refund & Cancellation Policy.

How AI is used

See the AI Disclosure for where AI is used, and where it isn't.