Who sends the texts
Program name: Detroit Web Agent.
Sender: Detroit Web Agent, 15121 Kercheval Ave, Grosse Pointe Park, MI 48230. DWA's texts come from its main line, (313) 992-1219. Business texting on that line is registered with U.S. carriers (A2P 10DLC) and runs through Twilio.
What the texts are about
- Missed-call reply: one informational text when a call to DWA's line isn't answered. It names Detroit Web Agent, offers to help with your call, and contains no ads.
- Replies about a request you made, such as a site check, a quote or a question.
- Review requests sent for a DWA client business you were a customer of, when that client asks DWA to send them.
- Account notices for clients, such as items waiting for approval, alerts you've set up, and billing or service updates.
When you'll get a text
DWA texts a number only after its owner has reached out or asked for it:
- You call DWA's line and the call isn't answered. You get one informational text back that names Detroit Web Agent and offers to help with your call. Each number gets it once, never again on later calls, and never after you opt out. It ends: "Reply STOP to opt out."
- You send the site-check form, leave your number with the AI assistant, or text DWA. You'll get texts about that request, usually within one business day.
- You're a client. You'll get texts about your account and the services you use, such as items waiting for approval and alerts you've set up.
Giving DWA your number in any of these ways is your consent to texts about that purpose. Consent isn't a condition of buying anything; you can always ask for email or a phone call instead.
How often
It varies with what you asked for. A missed call gets one text. A conversation gets replies. Client messages depend on your services.
Message and data rates may apply, depending on your mobile plan.
How to stop
Reply STOP to any text. Texts to that number stop right away, and the number stays blocked from future texts. You can also ask by email or phone.
Help
Reply HELP to any text for help, or contact support directly: call or text (313) 992-1219, or email matt@detroitwebagent.com.
Your number stays private
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers and texting opt-in data and consent aren't sold, rented or shared with anyone for their marketing. Twilio handles delivery as DWA's service provider. More in the Privacy Policy.
Missed-call text-back on a client's line
Missed-call text-back for client businesses is coming soon. It is switched on only after the client's business is registered with U.S. carriers in its own name. The text comes from a number set up for that business, goes only to people who just called it, is informational, names the business, is sent once per caller, and tells them how to opt out. The client may adjust the wording but may not add promotions, and is responsible for it being lawful and accurate. STOP replies are honored on every line DWA runs.
Delivery
Carriers aren't liable for delayed or undelivered messages. Delivery depends on your carrier and signal, and a text can occasionally arrive late or not at all.
Contact
Matt Michels, Detroit Web Agent, Grosse Pointe Park, MI. Email matt@detroitwebagent.com or call or text (313) 992-1219.